Designer oplevelser som
mærkes helt ind i hjertet
Keynote: Indfri jeres CX-potentiale
Hør om 'verdens bedste værtinde' og bliv inspireret af hendes tilgang til at skabe mindeværdige kundeoplevelser. Få indblik i, hvordan et fælles sprog og mindset kan øge ansvarsfølelse og engagement hos medarbejderne – og styrke jeres kunders oplevelse.
Skab fælles sprog for "værtskab"
Skab et fælles sprog for værtskab,
der styrker både jeres kunder og forretning. Sammen udvikler vi en klar vision og konkrete pejlemærker, der gør det nemt for jeres medarbejdere at udleve stærkt værtskab og skabe bedre kundeoplevelser.
Kortlæg og design kunderejsen
Design kunderejsen med ambitionen om at forvandle øjeblikke til minder, der varer ved og gør dig fortjent til dine kunders loyalitet. Skab øget værdi for dine kunder ved at vælge en af mine tre tilgange til arbejdet med kunderejsen.
HEARTFELT EXPERIENCE DESIGN HJÆLPER OGSÅ MED
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CX-STRATEGI
Rådgiver i hvordan CX-strategien kan se ud og hvordan den bringes til live
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INSPIRATION
Tænder en fælles CX-gnist ved at dele erfaringer og ‘best practices’
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SPARRING
Hjælper ledere og CX-ansvarlige med at vælge ‘next step’ og nå deres mål
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FACILITERING
Guider ledere og medarbejdere
igennem øvelser og forløb
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KORTLÆGNING
Visualiserer og analyserer CX-landskabet og finder next steps
"Every interaction holds the opportunity to design moment that speak to the heart"
- Nina Degn
EN ÆGTE CX-NØRD!
- MED ET HJERTE, SOM BANKER FOR
DEN GODE KUNDEOPLEVELSE
Heartfelt Experience Design opstod ud af en ægte dybfølt passion for at hjælpe andre til at få øjnene op for, hvor meningsfuldt og magisk arbejdet med Customer Experience (CX) er.
Over de sidste +10 år har jeg nørdet CX-faget og alle dets facetter. I den tid har jeg udbygget og forfinet min metodiske værktøjskasse samt udviklet min egen sprint-tilgang, som gør det nemt at kortlægge og optimere kunderejsen.
I min tilgang til design af kunderejsen gør jeg det muligt for alle på tværs af organisationen at byde ind og bidrage. For i min hands-on og involverende tilgang har jeg stærkt fokus på, at vi sammen finder frem til de overskuelige forbedringer, som bliver guld værd over tid.
Så hvis I vil inspireres og nørde CX med en ægte CX-nørd er I kommet til det rette sted.
- Nina Hestehave Degn
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